Reference

Privacy Policy: How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your wallet secure. This policy explains what we gather, how we use it, and the rights you hold over your own data.

Account data protectionPayment privacyUser rights accessData retention limitsContact for requests
RR77 Privacy Policy: How We Handle Your Account Information
HOW WE OPERATE

Data Handling, Security and Your Control

We built our account flow and wallet systems to collect only what we need and protect it while we hold it. Cookies help us keep you logged in; encryption guards payment data in transit. You decide how much marketing you receive and can ask us to erase data we no longer need to keep.

Data Minimisation

We gather your mobile number, wallet ID for bKash, Nagad or Rocket, and session logs. We do not ask for documents unless a withdrawal triggers our standard verification check, and we delete old session logs on a rolling schedule to limit what we store.

Cookie Use

Essential cookies remember your login so you do not have to re-enter credentials on every page. Analytics cookies show us which game categories get the most traffic. You can block non-essential cookies in your browser; we will still run your account, but some personalisation features may disappear.

Encryption and Access

Payment data moves over SSL; your password is hashed so our own staff cannot read it. Account access is locked to your mobile number and the OTP we send. If someone tries to log in from a new device, we flag it and may ask for additional confirmation before letting the session through.

Retention and Deletion

We keep transaction records for the period local regulations require — typically a few years after account closure. Once that window expires, we delete the data unless an ongoing legal matter requires us to preserve it. You can request early deletion of non-mandatory records by contacting support.

CONTACT PATHS

Reach Us About Privacy Questions

If you need to exercise a data right — view your records, correct an error, or request deletion — use any of these channels. Our team will verify your identity, check what local law permits, and action your request or explain the legal reason we must retain certain records.

Live Chat Open the chat bubble in your account dashboard. Tell the agent you have a privacy request; they will escalate it to our data-protection contact and you will receive a reply within the timeframe your region requires.
Email Support Send your request to our support address, include your registered mobile number so we can verify ownership, and describe which right you want to exercise. We aim to acknowledge within one business day and complete most requests inside a week.
Account Settings Log in, navigate to account settings, and look for the privacy-request form. Fill in the type of request — access, correction, deletion — and we will email you the outcome or the data export file you asked for.

Privacy Policy FAQ

We collect your mobile number, a password you create, and the wallet ID for whichever service you use — bKash, Nagad or Rocket. If a withdrawal exceeds our threshold, we may ask for a document to verify identity before releasing funds.

Yes. Contact support through live chat, email or the account-settings form, tell us you want a copy of your data, and we will send an export file listing your account details, transaction history and session logs within the timeframe local law requires.

We retain transaction and verification records for the period local regulations mandate — usually several years. Once that obligation expires, we delete the data unless a legal matter requires us to preserve it longer. You can ask about the specific retention period when you close your account.

We share payment details with bKash, Nagad, Rocket processors so they can clear deposits and withdrawals. We send session logs to fraud-prevention tools that flag suspicious patterns. We do not sell your data to marketers or unrelated companies.

Log in, go to account settings, and toggle off marketing notifications. You will still receive transactional messages — deposit confirmations, withdrawal updates — because those relate directly to your account activity, but promotional offers will stop.

We will delete everything we are allowed to erase immediately and explain which records local law requires us to keep and for how long. Once that retention period ends, those records are deleted automatically unless an ongoing legal matter extends the obligation.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.